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Garbin Graphics & Print Inc. / Terms and Conditions / Trade Work Only
Refund & Cancellation Policy:
All sales are final. Cancellations are accepted in writing up until we receive the final approved proof. Cancellations after proof approval will result in your incurring any charges for labor and materials up to the point when we received your written notification. If the job is already printed by this time, you are liable for the full cost. No work will proceed on printing until payment is made in full. No refunds are given once your order has been printed.
Customer must notify Garbin Graphics & Print, Inc. within 5 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 5 days (at their own expense) from the time when the ordered product delivery was taken. A Garbin Graphics & Print Return Authorization number must be issued before any order can be returned.
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.
Turnaround Times:
Orders placed after 12 pm EST on any business day will begin production the following business day. This is true for file preflighting, proofs, corrections and printing. Orders placed on Saturday or Sunday will be processed on Monday. Turnaround time begins with the receipt of your files, either electronically or on a disc. In the event that production schedules are not adhered to by the customer, delivery dates will change. We preflight files and produce a proof within 1 business day of receipt of the order. If there is a problem with your files or missing components, we will contact you immediately. PDF or JPEG Proofs are free of charge. If corrections are needed and another proof is requested, that will take place within 1 business day or sooner after receiving your proof. Once you approve a final proof, printing will proceed in accordance with the production schedule agreed upon in your quote.
Quotations:
A Custom quotation not accepted within 30 days may be changed. Prices on standard products and shipping on this website are subject to change at any time.
Accuracy of Specifications:
Quotations are based on the accuracy of the specifications provided. Garbin Graphics & Print, Inc. can re-quote a job at the time of file submission if the files, or other input materials do not conform to the original information on which the quote was based.
Delays or Missed Deadlines:
Garbin Graphics & Print, Inc. is not responsible for delays caused by fire, water, strikes, theft, vandalism, war, riot, civil disorder, accidents, action of government or civil authority, acts of God and other causes beyond our control. We also assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed, although we rarely miss a due date. An order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, strikes, illnesses, etc.
Delivery:
Delivery is quoted for a single shipment, without storage, F.O.B. the customer's premises according to the shipping information supplied by the customer.
Customer Responsibilities:
Customers are 100% responsible for the accuracy of your layouts and are encouraged to proof each job carefully. Customers are also 100% responsible for compliance with postal regulations and current mailing restrictions with postcards and mailers. If Customers are not sure if the designed piece meets USPS mailing guidelines, consult your local USPS Mail Design Analyst.
Alterations/Corrections:
Any additional translating, editing or programming needed on customer-supplied files can be completed by the customer or Garbin Graphics & Print, Inc. We will make the corrections at the rate of $50/hour with a $50 minimum. Garbin Graphics & Print, Inc. will preflight all digital files received from the customer to determine if they are print ready. If corrections are needed, we will contact you immediately and give you the option of making the changes and sending us new files or having us make the changes.
Color Variations from the Proof:
Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected. When variations of his kind occur, it will be considered acceptable performance. Garbin Graphics & Print, Inc. prints every project in keeping with “pleasing color” standards for the printing industry. Garbin Graphics & Print, Inc. makes no guarantee that the color you see on your computer monitor or your color printer will exactly match your finished piece printed via the CMYK process. Wide variation in color spaces, technologies and calibrations of different monitors and printers may preclude an exact match.
Special Inks:
Inks such as metallics or flourescents are specialty inks that cost more money. Customers will incur an upcharge for use of these inks on Custom projects.
Sales Tax:
All New York orders are subject to sales tax. If a customer is tax exempt, a copy of the exemption certificate must be mailed or E-mailed to us with the first job ordered.
Links to Third Party Sites:
Links on the Garbin Graphics & Print, Inc. website to third party sites are not under the control of Garbin Graphics & Print, Inc. We are not responsible for the contents or any linked site, any link contained in a linked site or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. Garbin Graphics & Print, Inc. provides these links only as a convenience to customers and the inclusion of any link does not imply endorsement of the site by Garbin Graphics & Print, Inc.
Satisfaction Guarantee:
Garbin Graphics & Print, Inc. is committed to delivering quality printing in accordance with Print Industry Standards. Therefore, we guarantee that if your job has defects in workmanship or materials within our control or if we fail to follow your written instructions, we will reprint the job at our expense upon receipt of returned merchandise. This guarantee does not apply to errors in customer-supplied digital files, including, but not limited to, poor or low resolution photographs, improper color model, missing fonts, defective file formats, incorrect copy or corrections that were not noted on your proof approval form. While we do strive to assure “pleasing color” standards, we cannot guarantee the printed piece will exactly match the colors on your screen or printer. Any change to a live order must be submitted by email.
If you feel your final, printed job does not meet your specifications and that the error is due to a defection in workmanship or materials, you must notify Garbin Graphics & Print, Inc. by email within 5 business days of receipt of the print order.
Liability:
1. Disclaimer of Express Warranties: Customer warrants that the work is as described in the order specifications. The customer understands that all sketches, copy, dummies and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.
2. Disclaimer of Implied Warranties: Garbin Graphics & Print, Inc. warrants only that the work conforms to the description submitted with the order. Garbin Graphics & Print, Inc. maximum liability, whether by negligence, contract or otherwise, does not exceed the return of the amount invoiced for the work in dispute. Under no circumstances is Garbin Graphics & Print, Inc. liable for specific, individual or consequential damages.
Indemnity:
Customers agree to indemnify and hold Garbin Graphics & Print, Inc., its subsidiaries, affiliates, officers, agents, co-branders, vendors, partners, employees or assigns harmless from any claim or demand, including reasonable attorney & collection fees, made by a third party due to or arising out of content submitted, posted or transmitted through Garbin Graphics & Print, Inc., customer violation of the terms and conditions detailed here, or customer violation of the rights of a third party.
Copyright Infringement:
The customer warrants that the subject matter to be reprinted is not copyrighted by a third party. Customers also recognize that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. Customers further warrant that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, customers agree to indemnify and hold Garbin Graphics & Print, Inc. harmless for all liability, damages and attorney fees that may be incurred if any legal action connected with copyright infringement involving the work produced or provided. Customers also warrant that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or their personal or economic rights. Customers will, at their sole expense, promptly and thoroughly defend Garbin Graphics & Print, Inc. in all legal actions on these grounds as long as Garbin Graphics & Print, Inc. notifies customers of legal action and gives the customer reasonable time to undertake and conduct defense. Garbin Graphics & Print, Inc. reserves the right to use its discretion in refusing to print anything that it deems illegal, libelous, scandalous, improper or infringing upon copyright law.
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